How do I return an item?

How do I return or exchange an item?
Returns or Exchanges

Return Policy:  Product can be returned within 21 days of receipt for an exchange or refund.  All items MUST be returned unworn, in their original condition with all hang tags and protective packaging undamaged.  Do not ball up clothing, please attempt to fold (We don’t expect it to be folded perfectly; balling clothing could cause more damage).  Any returned items that do not meet these criteria may be rejected or subject to a 15% restocking fee.
After 21 days, G Adventures. retains the right to determine if credit or exchange is to be given.  Returned product may be subject to a 15% restocking fee.
To return merchandise:

1) Request a Return Authorize (RA) number from store@gadventures.com (ORDERS WITHOUT AN RETURN AUTHORIZATION (RA) NUMBER WILL NOT BE ACCEPTED)

2) Apply proper postage and mail (no COD's will be accepted) to the following address:

G Adventures
19 Charlotte Street- Suite 200
Toronto, Ontario
M5V 2H5

3) Return product. Write the RA number on outside of box and original packing list.

4) Return shipping freight charges are your responsibility. Please use a carrier that offers tracking capabilities and keep a copy of the tracking number(s) for your records.  Any returns coming from outside of Canada may incur Duty charges.  These charges, if incurred will be deducted from your refund.

5) Refunds will be credited to the credit card that was used at the time of initial order. Once we receive the returned merchandise, please allow 1 to 2 billing cycles for the credit to appear on your statement.

To Exchange merchandise we ask that you contact us at gearshop@gadventures.com and request a return authorization #.  Exchanges without a return authorization # will not be accepted.  Please follow the same instructions to return the products you wish to exchange, then place a new order for the items you wish to exchange for.  Placing a new order allows you to receive your exchange faster and ensures stock of your new item once the order is placed. Once we receive the returned merchandise in original condition your credit card will be refunded.  

If you have any questions or comments regarding orders, returns, or products, please contact us gearshop@gadventures.com.